01 Introduction
& Definitions
Welcome to the hl77 platform. These Terms & Conditions ("Terms") form a legal agreement between hl77 ("we", "us", "the Platform") and the user ("you", "Member"). By accessing hl77's website, mobile app, or any of its services, you fully accept these Terms.
Key terms used in these Terms & Conditions:
- "Platform" — The hl77 website (hl77.onl) and mobile application.
- "Member" — A person who has registered on hl77 and is actively using the platform.
- "Balance" — Funds held in a member's account.
- "Bonus" — Additional rewards or offers provided by hl77.
- "Wagering Requirement" — The total amount that must be wagered before a bonus can be withdrawn.
Please note: While these Terms are written in Bengali, official legal documents also exist in English in accordance with hl77's international license. In the event of any dispute, the English version shall prevail.
02 Account Registration & Usage
To create an account on hl77, you must meet certain basic requirements. All information provided during registration must be truthful, accurate, and complete. Providing false or incorrect information may result in account closure and forfeiture of your balance at any time.
- Registrants must be at least 18 years of age.
- Each individual is allowed to create one account only.
- If multiple accounts are found on the same device, IP address, or payment method, all associated accounts will be closed.
- It is your responsibility to keep your account password and login credentials completely confidential.
- Transferring or selling your account to a third party is strictly prohibited.
- We may request identity documents at any time for KYC verification.
Warning: Creating multiple accounts or using another person's account will result in forfeiture of all winnings and may lead to legal action.
03 Deposit & Payment Policy
Hl77 supports multiple payment methods for deposits, including bKash, Nagad, and Rocket. All deposits are credited to your account instantly. Please double-check the amount and details before making a deposit.
- The minimum deposit amount varies by payment method.
- The payment method used for deposits must be registered in your name.
- Deposits made through third parties are strictly prohibited.
- Deposits are generally non-refundable; however, if a technical error occurs, please contact support.
- Hl77 reserves the right to investigate any suspicious transactions.
Tips: Always double-check the account number and amount before making a deposit. hl77 is not responsible for incorrect transactions.
04 Withdrawal Policy
Withdrawals on hl77 are simple and fast. In most cases, funds are credited to your account within 1 hour of submitting a withdrawal request. However, KYC verification may extend processing times in some cases.
- The payment method used for withdrawals must match the one used for deposits.
- To withdraw winnings derived from a bonus, the wagering requirement must be fulfilled.
- A minimum withdrawal amount applies; withdrawals below this limit are not permitted.
- Funds that are pending withdrawal cannot be used for betting.
- Hl77 reserves the right to investigate unusual or suspicious withdrawal patterns.
05 Bonus & Promotion Terms
Hl77 regularly offers a variety of bonuses and promotions. Each bonus has its own terms, which are clearly stated on the offer page. By claiming a bonus, you agree to those specific terms.
- The welcome bonus is available to first-time registered members only.
- Bonus funds cannot be withdrawn directly; withdrawal is only available after the wagering requirement has been met.
- Bonus wagering requirements are generally 15x to 30x the bonus amount.
- The same bonus cannot be claimed more than once.
- Hl77 reserves the right to modify or cancel any bonus offer.
- Any attempt to collect bonuses through fraudulent means will result in account forfeiture.
Important: Before claiming any bonus, please read the specific terms on the relevant promotion page carefully. Wagering requirements are typically valid for 7 to 30 days.
06 Gaming Rules
All games on hl77 are operated to international standards. Game outcomes are determined entirely by RNG (Random Number Generator) technology and cannot be influenced by any individual or software.
- The use of bots, auto-clickers, or any third-party software in games is strictly prohibited.
- Hl77 is not liable for technical game errors or internet connection interruptions.
- If a faulty outcome is detected in any game, that round may be voided.
- In Sports Betting, if a match is cancelled, the bet will be refunded.
- In live games, the dealer's decision is final.
07 Responsible Gaming Policy
Hl77 believes gaming should be a form of entertainment, not an addiction. We encourage all members to play responsibly. If you feel that gaming is having a negative impact on your life, please seek help immediately.
- You can set your own deposit limits, betting limits, or session limits at any time.
- You can use the Self-exclusion feature to suspend your account for a specified period.
- It is your responsibility to keep minors away from gaming.
08 Privacy & Data Protection
Hl77 takes the protection of your personal information seriously. Any information provided during registration will only be used for service delivery, verification, and legal compliance.
- Your personal information will never be sold to third parties.
- Hl77 is required to provide information upon valid request from legal authorities.
- All data is secured with SSL encryption.
- For more details, visit our Privacy Policy Read.
09 Account Closure & Suspension
Hl77 reserves the right to close or suspend an account without notice in the following circumstances:
- Violating the terms and conditions.
- Fraudulent activity or bonus abuse.
- Providing false or incorrect information.
- Operating multiple accounts.
- Suspected money laundering or involvement in illegal activities.
- Identified as a minor.
You may also voluntarily close your account at any time by contacting support. Any available balance can be withdrawn before closure, but any bonus balance will be forfeited.
10 Dispute Resolution
If you have a dispute or complaint, please contact our support team first. We aim to resolve all complaints within 48 hours. If the matter cannot be resolved through support, you may escalate your complaint to our licensing authority.
- To file a complaint, contact us via support chat or email.
- Please include any relevant screenshots or information with your complaint.
- Hl77's decisions shall be considered final unless the licensing authority determines otherwise.
Contact: Our 24/7 Bengali support team is always ready to help. Reach us anytime via live chat.
11 FAQ
Yes, hl77 has published these terms in Bengali for the convenience of Bangladeshi users. However, in the event of any legal dispute, the English version shall prevail.
When the terms are updated, the date at the top of the page will change. For significant updates, you may be notified via email or in-app notification.
If you do not claim a bonus, you can withdraw directly from your real deposit balance with no wagering requirements. Bonuses are entirely optional.
KYC verification is typically completed within 24 to 48 hours. Submitting clear and accurate documents speeds up the process. Required documents: National ID or Passport.
Yes, you can permanently close your account at any time by contacting support. Any remaining balance can be withdrawn before the account is closed.